Seeds Locker Help Center
Questions? We have answers.
Find information about ordering, shipping, freebie rewards, payments, seed types, product issues, and Seeds Locker policies.
Orders and Accounts
Do I need an account to place an order?
No. You may check out as a guest.
Creating an account before placing your order allows you to view your order history, order status, and available tracking information from your Seeds Locker account.
Orders placed before an account is created may not automatically appear in the new account.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Customers who registered for an account before placing their order can also sign in and check the order from the My Account section.
Tracking may initially show that a label has been created. Additional movement will appear after the carrier receives and scans the package.
I did not receive an order or shipping email. What should I do?
Check your spam, junk, promotions, and other filtered email folders. Also confirm that the email address entered during checkout was correct.
Registered customers can sign in to their account to review their current order status.
Can I change or cancel my order?
Contact us as soon as possible through the Contact Us page and include your order number.
We will try to accommodate the request, but changes and cancellations cannot be guaranteed after an order has entered processing, has been packed, or has shipped.
What happens if an item I ordered is unavailable?
Inventory errors are uncommon, but they can happen during busy drops or when multiple customers purchase the last available pack at nearly the same time.
If an ordered item is unavailable, we will contact you and offer an appropriate replacement, store credit, or refund for the unavailable item.
Where can I find my order number?
Your order number appears on the checkout confirmation page and in your order confirmation email.
Registered customers can also find it under My Account → Orders.
Shipping
Where does Seeds Locker ship?
Seeds Locker currently ships within the United States and Puerto Rico.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
When is shipping free?
Free shipping is applied automatically when the qualifying order subtotal reaches the amount currently displayed in the sitewide announcement bar.
How long will my order take to arrive?
Delivery time includes two separate stages:
- Seeds Locker processing and packaging your order.
- The shipping carrier transporting the package.
Carrier estimates begin after the package has been accepted and scanned. Delivery dates displayed by the carrier are estimates and are not guaranteed.
My tracking says delivered, but I cannot find the package.
Please check:
- Your mailbox, porch, side entrance, or rear entrance
- Parcel lockers or building mailrooms
- Other members of your household
- Nearby neighbors
- Your local post office or mail carrier
Carriers occasionally mark packages delivered shortly before the package is physically dropped off. Please allow a reasonable amount of time for it to appear.
If it is still missing, contact us with your order number and tracking number. A carrier investigation or waiting period may be required before a replacement decision can be made.
What happens if my package is returned to Seeds Locker?
Contact us through the Contact Us page and include your order number.
Additional shipping charges may apply when a package is returned because an incorrect or incomplete address was entered, the package was refused, or the carrier was unable to complete delivery.
Freebies and Promotions
Are freebies included with my order?
Freebies are included with seed-pack purchases.
Merchandise purchases and shipping charges do not count toward freebie eligibility or freebie tier calculations.
How are freebie tiers calculated?
Your standard freebie tier is based on the qualifying subtotal of seed packs in your order.
The following do not count toward the tier:
- Shipping charges
- Merchandise
- Products specifically excluded from an offer
Visit the Freebie Rewards page to view the current tier chart.
Can I choose autoflower or photoperiod freebies?
When the option is available, you may choose between feminized autoflower and feminized photoperiod freebies.
Specific freebie strains rotate based on availability and are not guaranteed.
Do promotional freebies combine with the normal freebie tiers?
Promotional, breeder-specific, and limited-drop freebies may have their own conditions.
Unless the promotion specifically states otherwise, promotional freebies are not guaranteed to combine with the standard freebie tier.
Why was my freebie selection changed?
A selected freebie may become unavailable before an order is packed.
When that happens, Seeds Locker may substitute another available freebie of the same general type. Specific freebie strains and availability are not guaranteed.
Do merchandise-only orders receive seed freebies?
No. Freebie rewards are based on qualifying seed-pack purchases.
Merchandise and shipping do not count toward the freebie tiers.
Seeds and Product Availability
What types of seeds does Seeds Locker carry?
Seeds Locker carries several seed types, including:
- Feminized autoflower seeds
- Feminized photoperiod seeds
- Regular photoperiod seeds
- Other specialty genetics when available
Review the product title and description before ordering to make sure you are selecting the correct seed type.
What is the difference between autoflower and photoperiod seeds?
Autoflower plants begin flowering based primarily on age and generally do not require a change in the light schedule.
Photoperiod plants begin flowering after receiving an appropriate change in their light cycle. They generally provide more control over vegetative growth and plant size.
What is the difference between feminized and regular seeds?
Feminized seeds are produced to greatly increase the likelihood of female plants.
Regular seeds may produce either male or female plants and are commonly selected by breeders or growers who want access to both.
Are sold-out products restocked?
Some products are restocked, while limited releases may not return.
When a waitlist option appears on a product page, enter your email address to receive a notification if that product becomes available again.
A waitlist notification does not reserve inventory, so restocked packs may still sell out quickly.
Are purchase limits enforced during limited drops?
Certain limited releases may have a maximum number of packs allowed per customer, strain, household, or order.
Orders that exceed a clearly stated purchase limit may be adjusted or canceled.
Payments
What payment methods are accepted?
The currently available payment methods are displayed during checkout.
Payment options may change, so the checkout page should always be treated as the current source of available payment methods.
Why is my card or payment being declined?
A payment may be declined because of incorrect billing information, bank security rules, insufficient funds, address-verification issues, or temporary payment-processing restrictions.
Confirm that the billing name, billing address, postal code, and payment information match the information held by your payment provider.
Do not repeatedly submit the same payment if it continues to fail.
Problems With an Order
What should I do if an item is missing, incorrect, or damaged?
Contact us through the Contact Us page and provide:
- Your order number
- The item affected
- A clear explanation of the problem
- Photographs when relevant
Keep all original packaging until the issue has been reviewed.
What should I do if I experience a germination issue?
Germination results can be affected by genetics, storage, environment, moisture, temperature, and technique.
Keep the original breeder packaging and contact us with:
- Your order number
- The breeder and strain
- The number of seeds attempted
- The number that germinated
- The germination method used
- Any relevant photographs
Some issues may be handled according to the individual breeder’s policy. Seeds Locker will review the information and help determine the appropriate next step.
Can seeds be returned or exchanged?
Seeds Locker does not offer standard returns or exchanges.
Customers should contact us when an order arrives incorrect, incomplete, or damaged. We will review the circumstances and work to make legitimate order problems right.
Legal and Customer Responsibility
How old must I be to order?
You must be at least 21 years old to purchase from Seeds Locker.
Is it legal to purchase seeds?
Laws vary by state and municipality.
Customers are responsible for researching and following all federal, state, and local laws that apply to their purchase, possession, germination, cultivation, and use of any product.
Seeds Locker does not encourage or authorize unlawful use.
Who is responsible for entering the correct order information?
The customer is responsible for reviewing the order before submitting it, including:
- Products and quantities
- Seed type
- Billing information
- Shipping address
- Email address
Contact us immediately when an error is discovered. Corrections cannot be guaranteed after processing or shipping begins.
Still need help?
Contact the Seeds Locker team.
Include your order number when asking about an existing purchase. Providing complete information in the first message helps us review and resolve the issue more quickly.
